Health Works aims to provide the best possible service to its customers / clients at all times. To fulfil our aim we will:

1. Set realistic aims and objectives with each customer/client together with realistic timescales for achievement, reporting on progress at agreed intervals

2. Assure customers/clients of a courteous, efficient and confidential service at all times

3. Where appropriate, we will provide written quotations for consideration within a seven day period following initial consultation

4. Endeavour to respond to telephone and/or written queries within 48 hours of receipt

5. Provide written and accurate information relating to discussions in meetings together with any action points within seven days of meeting

6. Within 14 days, provide an evaluation summary of delegate feedback from all courses delivered

7. Provide all customers/clients with a range of contact details to ensure ease of access for everyone

8. At all times, consult and listen to our customers to ensure that the service we provide is what our customers need and want – and is of the standard that they expect

9. Welcome comments from our customers/clients – both positive and where there is an area of concern – responding to any adverse comments in line with our complaints policy, a copy of which is available at all times

10. Offer a signposting facility to our clients for other service provision and progression routes for learners

11. Continuously strive to improve our current services and extend our range of provision through consultation and feedback from our customers/clients